Every person is a unique individual, even single-egged twins aren’t exactly the same. As you grow up, you learn new and different things which influence your interests and the choices you make in your life. These interests influence how you perceive the world around you, what gets your attention and what doesn’t.
The difference in this perception is a big issue for developers and designers. How can you make a program or object that suits everyone? This is something that’s impossible to decide by yourself, in order to find out whether your program is of any use, you’ll need to test it with other people in real-life situations. Sometimes this means that you’ll need to design different versions of your software for different (groups of) people.
The most common example of this is software being in different languages, but this difference could go further than just language. White cars reflect the most amount of light, thus meaning that they are cooler and easier to cool in hot countries, but harder to find in the snow in cold countries. Designing a practical and worldwide useful object suddenly becomes a lot harder!
“Progress, for the sake of progress, should be discouraged” – the character Dolores Umbridge in the Harry Potter series.
Today, my leisure time organization launched their new membership administration website. Change has always been a very peculiar thing in the world. First of all, from an organizational point of view, it comes with risk which can be avoided, so the improvement should be bigger than the risk it takes to implement the change. On a more individual level, change has always divided people into two groups: the change adorers, who welcome the new situation, and the change haters, who detest the new situation or, in most cases, just simply don’t want to change.
The psychological interest in the last group has grown over the years, especially with the development and change of technologies in recent years. According to theory, change has three stages: the unfreeze stage, in which the audience of the change is prepared for the change, the change stage, in which the change is implemented, and the freeze change, in which the day-to-day activities are resumed, with the change implemented. In a way, change has always met its resistance during all three of its stages, whether the change is an improvement or not. If you’re changing any functionality in your software or tool, be prepared to lose some of your customers just because of it.
While I’m driving home in my car, I push the “call” button on hands free set and call “home”, instead of calling with my girlfriend, a computerized male answers the phone. I tell the thing on the other side that I will be home in five minutes and would like a cup of coffee ready and the temperature to be 20 degrees centigrade. I hang up the phone and after five minutes, as I enter the door, I can hear the coffee machine buzzing for the last second and look at the temperature gauge on the wall: 20 degrees exactly, just the way I like it.
Does this sound as a far-fetched idea to you? You might not believe it, but it is more recent future than you think. The field of domotics aims to make your house and life integrated, as it is one single machine, supporting you and enabling you to do almost everything automated. Program your computer to make a cup of coffee when the morning alarm sounds, be able to call home and have a cup of coffee, or an entire meal ready for you. Take a look in the fridge from work so you know which groceries to get. Today it is already possible to control the temperature at home from an iPad App while you’re on vacation, and watch the home security video from the bed in your hotel. The future of computing is in your walls, your furniture and your household machinery.
Originally, my interest in user interface design came from the poor design of websites. Back then, websites had poor designs (even poorer than nowadays) and were hard to navigate. Every website has its own method to deal with the problems of limited screen real estate and too much functionality. A nice example of a good way to do this is Google. The products and possibilities they offer keep growing, but the complexity of their products has been stripped down to a minimum. A nice example of this is their main page, where there are two buttons and a menu bar. The design of their menu bar has been based on a swiss army knife, take out what you need, everything opens in a new tab, and whenever you are done using it, put it back again. I think this is a good example of a design of a big complex website.
“Don’t think about pink elephants” – George Lakoff
This is something you probably have seen before, it’s called the Ironic Process theory. Tell someone to not think about something, and they will think about it. It is the basis of a lot of wrong behavior, like the “do not enter” sign on many doors, or the traffic sign telling you’re not allowed to drive down a certain road. Though it is often seen in small children (try to make them to not go somewhere) it is common in adults alike. And from it results a credo: if you don’t want someone to do something, make it impossible to do that, putting up a sign has contradictory effect, if the sign is read at all.
On the other hand, this theory could be of some use, from a marketing perspective for example. Apple is using this method widely in their marketing campaign, do not tell anything about your products and almost every tech magazine is talking about them, forbid users to jailbreak their iPhone and a lot of customers are trying.
I admit, museums aren’t the most popular day activity. So a post about museums is a challenge, but I like a challenge.
Today I ran into this museum website: http://www.computerhistory.org . It’s both a museum you can visit (located in california) as it is a website about the history of the thing you are reading this from – whether it is a computer, laptop, a handheld tablet/phone or something different entirely. Apart from being a very good example of a poor website design (I got lost in five minutes, try to stay on longer), it has a few online exhibits ranging from the marketing side of the computer to the technical details of a silicon chip. It’s worth checking out to find out where the thing you are holding actually came from, and you’re done browsing Wikipedia.
I think that a student room or studio is one of the biggest hand-me downs in The Netherlands. The many times such a room has been handed down from previous owners is uncountable – and I don’t want to know to be honest. So whenever you change something in your room, you might want to consider the next owners: is this of any use to them? Maybe consider the building owner or maintainer, is this something you could sell to them after your use, like a brand new wooden floor? In my girlfriend’s studio, I found something of which the use seems quite useless, two power plugs against the ceiling on places where I’d guess a previous owner saw the use of putting a power plug over there, but we keep guessing at the point of it. Got any ideas? The only idea i can think of is a light, but where would you put the lightswitch?Jump to the ceiling and put it on (or off)?